FAQs

Do I receive tickets if I book online?
Passengers should print their tickets out at the time of booking, Follow the booking instructions and look out for the prompt PRINT YOUR TICKET. If you don't manage to do this then take a copy of your Worldpay Transaction Confirmation Email with you on the day and exchange it for tickets at the pursers office. If you don't have a printer - just bring along your Worldpay transaction number.

Are there reductions for CHILDREN?
Children aged 5 - 17yrs (accompanied by an adult) are HALF the Adult fare; 0-4yrs TRAVEL FREE!

Is there a reduction for Senior Citizens?
Very often we have reductions on our weekday sailings for our Senior passengers with an average reduction of £2. Look out for our special offers on some cruises inviting Senior Citizens to 'Bring A Friend Free'.

Are there reductions for Group Bookings?
Yes a 10% reduction is given when 10 or more adult/seniors book in advance. See our page on Group Activities.

Can I purchase a ticket on board the boat on the day I want to sail?
Tickets can be purchased onboard both vessels on the day of sail but customers are reminded these are subject to availability. To be sure of your tickets - book in advance.

What disabled/wheelchair facilities do you have onboard?
For safety purposes the gangways leading onto the ships are ridged and therefore wheelchair passengers, if they can't walk across, will have to be carried. Our Crew are fully trained and happy to assist wheelchair & less-agile passengers to negotiate the different areas of the vessels. As both ships are Historic Passenger Vessels, there are relatively steep stairs leading between the different decks. Please ask for any help you may require. Please note that due to safe manual handling regulations we are unable to carry electric wheelchairs or motor scooters. We can generally only accommodate 5 wheelchairs at any one time. Both Waverley & Balmoral have a disabled toilet facility - Waverley's is located on the promenade deck and Balmoral`s is on the main deck. Whilst we welcome disabled passengers aboard the ships not all ports and piers have suitable access. Please call in advance if there are any queries.

Are single fares available?
Single journey tickets are available on most cruises, a single fare is 70% of the return fare. These are available to purchase onboard the ship on the day of sail.

What is the Company policy if a sailing is cancelled due to the weather?
If Waverley Excursions have cancelled the sailing we can offer passengers the opportunity to use their ticket on any other sailing - during this season or the next - up to any value, even if your new cruise is more expensive than the one you had booked for. Customers can also obtain a full refund by returning their unused tickets to the original point of purchase or post to Waverley Terminal, Anderston Quay, Glasgow G3 8HA.

What if I cannot make a sailing I have already booked for?
No refunds can be issued for sailings that actually take place. We can transfer the value of your unused ticket onto any other sailing or a issue credit note which can be redeemed against tickets for a future sail. Credit Notes are valid for the season in which they are issued.

Is there somewhere aboard to get a meal or snack?
Both Waverley & Balmoral have a self-service restaurant on board which can offer passengers everything from sandwiches, snacks & afternoon tea to a full 3-course meal. Hot food is available throughout the day. Both vessels also have two fully licensed Bars and Waverley has an additional Tearoom serving refreshments throughout our sailings.

Are bikes allowed on board?
Yes, there is a standard charge of £7.50 to bring your bike on board for single or return journeys.

Are dogs allowed on board?
Guide and Hearing Dogs are welcome onboard Waverley & Balmoral. Unfortunately no other dogs are permitted.

What sort of car parking facilities are available?
Car parking is generally available within walking distance of the majority of departure points. For further information on specific locations, please contact the local tourist information shown on our Departure Points page.

Can I bring my own wine onboard?
No. No alcohol is permitted to be brought on board. Crew are entitled to confiscate any alcohol found.