What is the Company policy if a sailing is cancelled due to the weather? If Waverley Excursions have cancelled the sailing we can offer passengers the opportunity to use their ticket on any other sailing - during this season or the next - up to any value, even if your new cruise is more expensive than the one you had booked for. Customers can also obtain a full refund by returning their unused tickets to the original point of purchase or post to 36 Lancefield Quay, Glasgow G3 8HA. What if I cannot make a sailing I have already booked for? No refunds can be issued for sailings that actually take place. We can transfer this ticket onto any other sailing up to the same value. A full credit note can also be issued which can be redeemed against tickets or can also be used on board either ship in the restaurant or bars What disabled/wheelchair facilities do you have onboard? Both Waverley & Balmoral have a disabled toilet facility - Waverley's is located on the main deck. The gangways leading onto both ships are ridged and therefore wheelchair passengers will have to be lifted onto the ship. Our Crew are happy to assist wheelchair & less-agile passengers to negotiate the different areas of the vessels. Please call in advance if there are any queries. Whilst we welcome disabled passengers aboard our ships not all piers and ports are suitable, and we apologise if we are unable to carry passengers due to this. Are there reductions for CHILDREN? Children aged 5 - 17yrs (accompanied by an adult) are HALF the Adult fare; 0-4yrs TRAVEL FREE! Is there somewhere aboard to get a meal or snack? Both Waverley & Balmoral have a self-service restaurant on board which can offer passengers everything from sandwiches, snacks & afternoon tea to a full 3-course meal. Hot food is available throughout the day. Both vessels also have two fully licensed Bars and Waverley has an additional Tearoom serving refreshments throughout our sailings. Can I purchase a ticket on board the boat on the day I want to sail? Tickets can be purchased onboard both vessels on the day of sail but customers are reminded these are subject to availability. To be sure of your tickets - book in advance. What sort of car parking facilities are available? Limited car parking is generally available within walking distance of the majority of departure points. Where possible we have tried to obtain preferential rates for our Passengers with local car parks. For further information on specific locations, please contact the local tourist information shown on our Departure Points page. When can I board? Waverley and Balmoral are normally only in port around 10 minutes before sailing. At the first port of departure on the day you can usually board 30minutes before sailing. Can I pay by credit card on board? Yes you can can pay by card on board - we accept everything excepte AMEX. Is there a reduction for Senior Citizens? Very often we have reductions on our weekday sailings for our Senior passengers with an average reduction of £2. Look out for our special offers on some cruises inviting Senior Citizens to 'Bring A Friend Free'. Are there reductions for Group Bookings? Yes a 10% reduction is given when 10 or more adult/seniors book in advance. See our page on Group Activities. How do I receive my tickets? If you book your tickets over the phone by credit card, we will despatch these same day to your home address. Please note as a charity we send most of our post 2nd class. If time is short, we can arrange for you to collect your tickets on board the ship on the day of sail. Are dogs or bikes allowed on board? Yes, there is a standard charge of £7.50 to bring your dog or bike on board for single or return journeys, however if your journey incorporates a coach unfortunately no dogs are allowed. Are single (oneway) tickets available? Yes single tickets can be bought on board the ship on the day of sail, a single fare is 70% of the full fare. Can I bring my own wine onboard? No. No alcohol is permitted to be brought on board. Crew are entitled to confiscate any alcohol found. Can I smoke onboard? Smoking is not permitted in any of the internal areas. You can smoke on open deck but would ask you to be mindful of other passengers.
