Frequently asked questions
Do I receive tickets if I book online?
Passengers will receive an order confirmation email from firstname.lastname@example.org and will receive tickets in the following way:
5 days or less until sailing – Tickets can be collected at the Purser’s office on board Waverley.
6 or 7 days until sailing – Tickets will be sent by 1st class post.
8 + days until sailing – Tickets will be sent by 2nd class post.
If you reside outwith the UK, we will automatically arrange for your tickets to be collected on board Waverley on the day of the sailing at the Purser’s office.
Can I purchase a ticket on board Waverley on the day I want to sail?
Due to Covid-19 restrictions tickets are only available for purchase in advance this season to allow us to capture customer data in line with Scottish Government guidance as part of NHS Scotland Test and Protect. For 2020 the maximum number of passengers who can travel together is six.
Are there reductions for children?
On most trips, children aged 5 – 17yrs (accompanied by an adult) are HALF the Adult fare; 0-4yrs TRAVEL FREE! There are certain sailings where all children go free – look out for special offers.
Is there a reduction for Seniors?
Due to significantly reduced capacity this season there are less reductions for Seniors.
When should I be at my departure point?
Please ensure that you are at the ship 10 minutes prior to the departure time. Boarding closes 3 minutes before departure on outward and return journeys. Please note that gangways are usually open at least 45 minutes before departure at Waverley’s first port of call. Make sure you are aware of the departure point of the ship – See Departure points page.
How do I redeem my Gift Vouchers?
You can use your gift vouchers in two ways. Either send them to our office at 36 Lancefield Quay, Glasgow, G3 8HA with details of your chosen trip or use them on board Waverley for tickets on the day subject to availability or at the bars, restaurant and souvenir shop.
What disabled/wheelchair facilities do you have on-board?
For safety purposes the gangways leading onto the ship are ridged and therefore wheelchair passengers, if they can’t walk across, will have to be carried. The Crew are happy to assist less-agile passengers. Waverley is a historic passenger vessel and there are relatively steep stairs leading between the different decks. Please ask for any help you may require. Please note that due to safe manual handling regulations we are unable to carry electric wheelchairs or motor scooters and there is a safe handling limit of 14 stone. Waverley has a toilet for the disabled on the promenade deck. Whilst we welcome disabled passengers aboard the ship not all ports and piers have suitable access. Please call in advance if there are any queries.
Are single fares available?
Unfortunately for this season we are unable to offer single journey tickets.
Is there somewhere aboard to get a meal or snack?
Waverley has a Dining Saloon, lounge bar and a tea room. For details visit the catering page on this website.
Are bikes allowed on board?
Yes, there is a standard charge of £7.50 to bring your bike on board for single or return journeys.
Are dogs allowed on board?
Guide and Hearing Dogs are welcome on-board Waverley. Unfortunately no other dogs are permitted.
What sort of car parking facilities are available?
Car parking is generally available within walking distance of the majority of departure points. For further information on specific locations, please contact the local tourist information shown on the Departure points page.
Can I bring my own wine on-board?
As part of our Conditions of Carriage, no alcohol is permitted to be carried on board. Bag searches may take place and passengers who have alcohol in their possession will be refused permission to board the ship – no refund of fare will be given.
Can I leave my bag on board when I go ashore?
You are permitted to take small bags and handbags. We do not allow large bags to be brought onto the ship. We class small bags as no larger than 35cm x 40cm x 19cm or standard handbags. Bags may be searched at the gangway. There are no baggage facilities on the ship and you must keep your bag with you at all times, especially when you go ashore. Any bags left unattended will be put ashore by ship’s crew.
Is smoking permitted on board?
Smoking is permitted on the deck of the ship but we would ask you to take the wind direction and comfort of other passengers into consideration before lighting up.
How do I know if my sailing is operating?
If the sailing for which you are booked on is unable to operate then we will send notification by email and text to the contact details that you provided at the time of booking. As text messages are used, mobile telephone numbers are preferred as a contact number. We will also show sailing updates on our website home page at waverleyexcursions.co.uk or call 0141 243 2224 and listen to the recorded message. Whilst we endeavour to have representation at ports to inform passengers of any changes, this is not always possible.
What is the Company policy if a sailing is altered due to weather conditions?
If the ship is unable to call at a port/pier due to weather conditions, transport to an alternative port/pier may be provided. If you do not wish to sail on the date for which you have booked you can use your ticket as credit against any other sailing – during this season or the next. No refunds will be provided but you can obtain a credit note by sending unused tickets to Waverley Excursions Ltd, 36 Lancefield Quay, Glasgow G3 8HA.
What is the Company policy if a sailing is cancelled?
If your sailing does not take place we can offer you the opportunity to use your ticket on any other sailing – during this season or the next – up to any value, even if your new cruise is more expensive than the one you had booked for. Alternatively, customers can obtain a refund by returning their unused tickets to Waverley Excursions Ltd, 36 Lancefield, Glasgow G3 8HA. Refunds should be applied for prior to October 31st each year. Refunds requests received after this date will be will be issued by cheque or voucher. Tickets returned after December 31st will be reissued as a credit note.
What if I cannot make a sailing I have already booked for?
No refunds can be issued for sailings that take place. If you give advance notice that you are unable to sail by emailing email@example.com, we can transfer the value of your unused ticket to a credit note which you can use on any other sailing up to the face value of the credit note. Credit Notes are normally valid for the season in which they are issued.